Business Capital Modal

Archive for the ‘Communication’ Category

Communication plays four major roles within a group or organization:

- Control
- Motivation
- Emotional expression and
- Information.

The communication acts to control the behavior of members in several ways. Organizations have hierarchies of authority and formal guidelines that require compliance by employees.

For example, when employees are required to notify their immediate supervisors any complaints related to work, to continue the job description or to comply with company policy, communication is playing a supervisory role.

But informal communication also controls the behavior. When the working groups tease or harass a member who makes too much (and makes him look bad the rest of the group), they are communicating informally with the member and controlling their behavior.

Communication fosters motivation by clarifying to employees what to do, how well they are developing and what can be done to improve performance if it is below average. The formation of specific goals, feedback on progress towards the goals and reinforcing the desired behavior: this requires motivation and encourages communication. Read the rest of this entry »